Troubleshooting

What's going on?

• A score looks wrong

  What looks wrong?

  • It says there's no snow, but the hill has snow
  • The score is lower or higher than the day felt
  • It mentions crust or slush
  • It mentions rain or ice
  • The best hours look wrong
  • Skate or classic scores low after a big snowfall
  • The Surface word doesn't match
• A place shows no forecast, or an old one

  What do you see?

  • "No forecast yet", or a dash instead of a score
  • The forecast age is in gold, or many hours old
  • The forecast didn't match the weather on the day
• I can't find a place, or it's listed wrong

  Which is it?

  • Search can't find it
  • It's listed with the wrong activities
  • It says "No longer listed"
  • It isn't on Today or in the Forecast grid
• Webcams: none, the wrong one, or a blank picture

  What's happening?

  • There's no webcam for my place
  • It shows the wrong camera
  • The picture is blank, or says it's old
  • I don't want webcams
• No distances, or the wrong ones
• The app is slow to start
• I can't send feedback
• Something else